Heartwood v3.32.0
Welcome home
Here's the heartbeat of the Hub today
—
The Hub right now
On site now
--
Currently signed in
Signed in today
--
Total visits today
This week
--
Since Monday
Today’s sessions
--
Running today
Rooms booked
--
Today
On today
Want to book into another session? Browse the full programme →
Attendance — today, this week, this month
Loading visitor data...
Benfleet
0.55%
~155 of 28,000
Hadleigh
0.45%
~100 of 22,000
Thundersley
0.39%
~66 of 17,000
Total borough
87k
Castle Point
Financials — today, this week, this month
Loading financial data...
Community Champions
Loading…
Volunteer roster
Loading volunteers...
Every automated message, in one place
Edit any of these and it takes effect everywhere that message is sent \u2014 no need to hunt through different screens. Use the
{{placeholders}} shown under each one exactly as written; they get swapped for the real details automatically.Loading…
Loading grants...
Loading insights...
Digital Presence & Social Media
Ubuntu portal performance
Visitors (7d)
--
Avg time on page
--
Bounce rate
--%
Health score
--/100
Social media
Followers
--
Reach (30d)
--
Followers
--
Reach (30d)
--
TikTok
Followers
--
Views (30d)
--
AI Social Media Post Generator
Turn an update into social posts
Tell us what's happening — a general update or a volunteer call-out — and let the AI write it in H.O.M.E Hub's authentic voice for Instagram, WhatsApp and Facebook.
Community Reach — HUB vs Castle Point, Essex & national
Catchment population — ONS 2021 census
Castle Point borough
89,591
Total resident population
Benfleet & Thundersley
49,885
Largest sub-area • our doorstep
Hadleigh
18,300
Walking distance from HUB
Canvey Island
38,000
Bridge-linked • growth opportunity
10 Strategic Reach Insights
0.41%
Castle Point reach today
366 unique visitors of 89,591 borough population in 8 months. Reach has nowhere to go but up.
0.55%
Benfleet & Thundersley penetration
Our highest density of visitors comes from the immediate area. The local-first strategy is working.
22.4%
Castle Point aged 65+ — vs 18.6% England
A 20% over-representation of older adults. Our healthy-ageing programmes target the exact demographic Castle Point has in abundance.
79%
Wellbeing-motivated visits at HUB
Vs ~22% in typical community centres. HUB is operating at over 3x the wellbeing-engagement density of comparable spaces.
2.4x
Average visits per active user
HUB members average 4.3 visits each vs national community-org norm of ~1.8. Members are choosing to come back.
3.8x
Multi-programme engagement vs sector norm
34% of HUB attendees use 2+ programmes vs ~9% sector average. Stickiness and integration are exceptional.
Bottom 30%
Castle Point mental health service access
Local population is in the bottom 30% nationally for accessibility. Every HUB visit is a touchpoint that the statutory system is failing to provide.
18 wks
Average CAMHS wait in Essex
Connect 4 youth provision is the only immediate-access mental-health-adjacent youth space in the borough.
28%
Castle Point adult obesity rate (Essex highest)
HUB's movement, breathwork and wellness programming directly addresses the borough's most acute public-health priority.
+10pp
Castle Point 65+ rising to 32% by 2035
2nd-highest projected ageing-population shift in Essex. HUB is positioned for a demographic wave funders will be racing to address.
Strategic Reach Goals
Triple Hadleigh reach to 1% of population
From ~70 to ~183 visitors via partnership with Hadleigh Old Fire Station and Methodist Church. Achievable in 12 months.
Q4 2026
Activate Canvey Island as 4th catchment area
Currently <0.1% reach. Outreach via Canvey Community Forum and Salvation Army can change that in 6 months.
Q3 2026
Lead the borough on healthy-ageing engagement
22.4% of CP is 65+. Targeted 65+ programming + transport partnership = the strongest NHS social-prescribing pitch in Essex.
Ongoing
Reach 2% Castle Point by Dec 2026
From 0.41% to 2% means 1,792 unique visitors. A clear, fundable, evidenced target for major Lottery / NHS bids.
Target
On site now
--
Currently signed in
Signed in today
--
Total visits
This week
--
Visits since Monday
This month
--
Total visits
Currently on site
No one signed in yet today
Use Manual sign in or the QR code form to get started
Tap a room to book it
Quotes & bookings
Pending
0
£0
Confirmed
0
£0
Lost / Cancelled
0
£0
Total
0
£0
Loading bookings...
Tap a session to book a place
Recent bookings
Loading class bookings...
Send a survey
Pick who the survey is for. It generates a private link you can copy or send via WhatsApp/text straight away — email sending will switch on automatically once Resend is verified.
Send to everyone at a session — anonymous
One link, no names attached — anyone who opens it can complete it, and there’s no way to trace an answer back to a person. Pick a class, session or workshop, or leave it blank for a genuinely ad-hoc/on-site survey. Share the link, or display the QR code and let people scan it themselves.
Active group surveys
Loading…
Impact summary
Combines named 1:1 surveys and anonymous group responses — both feed the same funder-ready numbers.
Sent & completed (1:1)
Loading…
Team & permissions
How user accounts work
Each person gets their own login. Invite them by email — Supabase sends a secure setup link. Set their role here at any time; roles control exactly what they can see and do in Heartwood.
Superuser
Full access. Can invite users, set permission levels, manage all data, view finance, safeguarding and compliance.
Management
Reports, finance, bookings, invoices. Cannot change users or view safeguarding case detail.
Volunteer
Check-in, tasks, session notes. Cannot see finance, other volunteers' data, or safeguarding.
Trustee
Read-only insights and board pack. Cannot edit any data. Perfect for governance oversight.
Active users
Loading users...
Pending invites
Users who have been invited but haven't logged in yet
No pending invites
Skills matrix
Every skill it takes to run the Hub
Click any skill below to log a quick in-house training record for someone — no need to leave this screen. These land straight in that person’s own Training tab on their profile.
Loading skills matrix...
All training records
Loading training records...
Menu
Order
Basket is empty
Total£0.00
Café finance
Income and expenditure for Eat At Home, kept separate from the Hub’s own books — even though the money lands in the same account.
Expenditure
Loading…
Recent sales
Loading…
Waste this period
This is what waste is actually costing you — the real yield picture, not just what sold.
Log a batch
Every batch gets its own use-by
Pick the item and when you made it — the use-by date fills itself in from that item’s shelf life (set in Menu & Recipes), or just set it by hand.
Use-by tracker
Loading…
Log waste
Recent waste
Loading…
Print a food label
Café analysis
The full picture for stakeholder updates and funder reporting — revenue, trend, top sellers, and waste, all in one place.
Building summary…
Revenue & expenditure trend
Revenue by category
Top sellers
Waste by reason
Payment methods
Today at H.O.M.E HUB
Loading today’s data...
Today’s activity
Loading...
Welcome to H.O.M.E HUB
Use this portal to sign in and out of your volunteer sessions. Thank you for everything you do for the community.
Status
--
Check your status
Hours today
--
This session
My sign in
Total this month
--
All streams
Room hire
--
Confirmed + enquiries
Paid sessions
--
Individual needs + groups
Sponsors
--
Community supporters
Revenue breakdown
Bookings by type
Loading revenue data...
Waiver Forms
Participation waivers, photography consent, medical disclosure. Required before first attendance for all paid programmes.
Safeguarding Forms
DSL: Nichola Richardson. All safeguarding concerns must use these forms. Confidentiality is essential.
Policies & Procedures
All H.O.M.E HUB CIC policy documents. Reviewed annually.
General Forms
Registration, feedback, incident reporting and other operational forms.
Share booking links
Tap copy to get a pre-filled booking link for any group.
This month
£0
Invoiced
Paid
--
This month
Outstanding
£0
Awaiting payment
Total issued
--
All time
Invoices
Loading invoices...
Run the invoices SQL in Supabase to enable tracking
A single place to manage every payment and donation link used across H.O.M.E Hub — room hire, sessions, events, donations and Community Champions. Update a link here and it flows through everywhere it's referenced. Useful for switching providers (e.g. moving to Xero) without hunting through every screen.
Loading payment links...
Build a bookable session or workshop once — Teresa's Solution Focused Therapy, a paid workshop, or a whole Wellbeing Day — then book people in yourself, or share the public link on socials so they can book themselves 💚
Loading sessions & workshops...
Month-end income summary, drawn from invoices and till/cash-up records. Use the CSV export to bring this straight into Xero.
Loading...
Income by category
6-month trend
Cash vs Card vs SumUp
Income by booking type
Paid vs unpaid invoices (6 months)
Income by day of week
Transactions this month
Loading...
Hub Policies
Organisational policies — reviewed annually. All staff and Co-Creators should be familiar with these.
Today
£0
Gross takings
Cash
£0
In tin
Card
£0
Terminal batch
Last cash-up
--
Completed
Daily cash-up
No cash-ups yet today
Complete the end-of-day reconciliation above
This month
£0
Total expenses
Receipts
0
This month
Expense receipts
No receipts logged yet
Snap or enter your first receipt above
Loading events...
Volunteers
Every soul holding the Hub, in one place
Active Volunteers
--
Signed agreements
DBS Checked
--
Verified
Pending Approval
--
Awaiting review
CW Children
--
Cleared to work
Loading volunteers...
These values are stored in the database and used across Heartwood. Changes take effect immediately after saving.
Document Numbers
The next number to be used. These auto-increment when documents are generated.
Loading...
Document Tracker
Live counts of key documents across Heartwood — invoices, hire offers, agreements and more.
Invoices
--
All time
Hire Offers
--
All time
Offers Accepted
--
Converted
Agreements
--
Signed
Room Hire Rates
Main Hall tiered pricing and booking rules. Used by the live price calculator.
Loading...
Booking types
These are the options available when adding something to the Calendar. Each has its own colour and whether it needs a room.
Loading...
Compliance Health Check
Live RAG status across governance, data protection, and system security. Green = compliant. Amber = action needed. Red = urgent.
Loading compliance status...
Data Protection & Governance
H.O.M.E HUB CIC
GDPR Compliance Statement
GDPR Compliance Statement
Last reviewed: May 2026 • Heartwood™ v3.32.0
Data Controller
H.O.M.E HUB Community Interest Company
88 Brook Road, Benfleet, Essex SS7 5JF
Data Protection Lead: Mark Cox · Designated Safeguarding Lead: Nichola Richardson
Contact: hello@homehub-benfleet.co.uk
Heartwood™ is built and maintained by The Energy Alchemist (sole trader, Mark Cox). The software acts as a data processor under the instructions of H.O.M.E HUB CIC as data controller. All personal data remains within H.O.M.E HUB's own encrypted database instance.
What data we process
- Visitor sign-in records — name, date/time, programme attended
- Volunteer records — name, contact details, DBS reference, training records, shift schedules
- Booking records — name, session, date, payment status
- Financial records — invoices, cash-up records, expense receipts
- Safeguarding records — restricted to DSL and authorised staff only
- Practitioner directory — professional profiles, publicly consented
Legal basis for processing
- Legitimate interest — safeguarding, operational management, impact reporting to funders
- Contract performance — booking and payment records for paid sessions
- Legal obligation — financial records (7 years), safeguarding records, DBS compliance
- Consent — photography, marketing communications (captured via waiver forms)
Data retention periods
Visitor sign-in records2 years
Volunteer recordsDuration + 3 years
Booking & financial records7 years (legal)
Safeguarding recordsMin. 7 years*
Practitioner profilesDuration + 1 year
*Or until subject's 25th birthday if under 18 at time of record creation, whichever is later.
How Heartwood protects your data
- Role-based access control — volunteers cannot access financial or personal data; trustees have read-only aggregated access
- Encrypted storage — all data encrypted at rest and in transit via Supabase (SOC 2 Type II certified infrastructure)
- Audit logging — all access to sensitive screens is automatically recorded with user, timestamp, and action
- Immutable change history — financial and compliance records cannot be altered without a timestamped trace
- Individual user accounts — no shared logins for management or trustee roles
- Session-based authentication — auto sign-out at scheduled shift end; no persistent login tokens stored
Your rights under UK GDPR
- Right of access — request a copy of the data we hold about you
- Right to rectification — correct inaccurate data
- Right to erasure — where legally permissible (financial and safeguarding records must be retained)
- Right to portability — your data can be provided in CSV format
- Right to object — to processing based on legitimate interest
To exercise your rights, contact Mark Cox at hello@homehub-benfleet.co.uk or in person at 88 Brook Road, Benfleet, Essex SS7 5JF.
ICO Registration & Funder Assurance
H.O.M.E HUB CIC maintains a Record of Processing Activities (ROPA) in compliance with UK GDPR Article 30. All funders, commissioners, and regulatory bodies may request a copy of our data protection documentation through our Data Protection Lead.
We conduct annual reviews of all data processing activities, privacy notices, and retention schedules. Our next review is due: May 2027.
For ICO registration enquiries: ico.org.uk • ICO helpline: 0303 123 1113
10-day build schedule
Priority tasks for the next 10 days. Tap any card to mark complete. State saves locally and syncs to Supabase.
Add a task
Active
--
Approved & visible
Pending
--
Awaiting approval
Specialisms
--
Unique skill areas
Keyholders
--
Trained & active
Loading…
Diagnostics
Every form, page, table and reported bug that makes up the Heartwood ecosystem — one honest place, with a live action list of what actually needs a decision. Run a check any time to see what's genuinely still talking, not just what should be.
Passing
--
Working as intended
Warnings
--
Best-effort or unverified
Failing
--
Broken right now
Total checks
--
Entries on the map
Loading the map…
Bug & error reports
Admin only view
All bugs and errors reported by staff are shown here, live from the whole team. Tap any item to update status.
Loading bug reports...
⚠️ Safeguarding is everyone's responsibility
This policy applies to every person who volunteers, works, or delivers sessions at H.O.M.E HUB. If you have a concern — no matter how small — you must act on it. When in doubt, report.
1. Our Commitment
H.O.M.E HUB Community Interest Company is committed to safeguarding and promoting the welfare of every child, young person, and adult at risk who engages with our services. We believe every person deserves to feel safe, respected, and protected — and that this commitment is non-negotiable, unconditional, and central to our mission.
We will always act in the best interests of the child or person at risk. No programme objective, relationship, or operational pressure will ever override our duty to keep people safe.
2. Scope — Who This Policy Covers
This policy applies to:
✓All paid and voluntary staff at H.O.M.E HUB
✓All facilitators, practitioners, coaches, and session leaders
✓Trustees and CIC directors
✓Any contractor, partner, or visitor on our premises
✓Any person delivering programmes on behalf of H.O.M.E HUB offsite
It covers all activities delivered at 88 Brook Road, Benfleet SS7 5JF and any offsite, online, or outreach activity conducted under the H.O.M.E HUB name.
3. Designated Safeguarding Lead (DSL)
DSL — Nichola Richardson
All safeguarding concerns must be reported to Mark in the first instance. If Mark is unavailable or is the subject of the concern, escalate directly to Essex Children's Social Care or the LADO.
The DSL is responsible for:
✓Receiving and recording all safeguarding concerns
✓Making referrals to Essex Children's Social Care or Adult Safeguarding where required
✓Maintaining the safeguarding log (confidential, held securely)
✓Ensuring all team members have completed safeguarding training
✓Liaising with statutory agencies including Essex Police and OFSTED where applicable
✓Reviewing this policy annually or following any significant incident
4. Types of Abuse — Know the Signs
You do not need to be certain abuse is occurring to raise a concern. Concern, gut feeling, or a change in behaviour are sufficient reasons to report.
Physical abuse
Unexplained injuries, bruising, burns, or a child/adult flinching. Any physical harm, including deliberate poisoning or suffocation.
Emotional abuse
Persistent criticism, threatening, humiliating, or ignoring. Extreme anxiety, low self-worth, or self-harm in absence of physical cause.
Sexual abuse
Any sexual activity a child cannot consent to. Sexualised behaviour, drawings, or language inappropriate to age. In adults, non-consensual activity.
Neglect
Failure to provide adequate food, warmth, clothing, supervision, or medical care. Persistent hunger, tiredness, poor hygiene, or untreated illness.
Radicalisation / extremism
Signs a person is being drawn toward extremist views or targeted by those who seek to radicalise. Follow the Prevent duty.
Online / cyber abuse
Grooming online, sharing of inappropriate content, cyberbullying. Relevant where young people use Hub devices or Hub social channels.
Domestic abuse
Relevant where adults accessing services are experiencing abuse at home. Affects children witnessing it — this is a safeguarding matter.
5. What To Do If You Have a Concern
1
Do not ignore it
Even a small concern matters. Trust your instinct.
2
Do not investigate
Do not question the child or adult in detail, or confront the alleged perpetrator. That is the role of statutory services.
3
Listen and reassure
If a disclosure is made to you, listen calmly. Tell the person they have done the right thing. Do not promise confidentiality.
4
Record accurately
Write down exactly what was said or observed, as soon as possible, using the person's own words. Note date, time, location, and any witnesses.
5
Report to the DSL
Tell Nichola Richardson immediately — same day. Hand over your written record. If urgent and the DSL is unreachable, call Essex Children's Social Care directly.
6
Escalate if needed
If you believe a child or adult is in immediate danger, call 999. Do not wait for the DSL.
6. Confidentiality & Information Sharing
Safeguarding information is shared on a strict need-to-know basis. However, confidentiality cannot be promised where there is a risk of harm — to a child, to the person themselves, or to others. This must be explained clearly at the start of any programme that works with vulnerable groups.
Information sharing between agencies is permitted and required under the Children Act 1989, Children Act 2004, and Working Together to Safeguard Children (2023). The DSL will make all decisions about what is shared, with whom, and when.
7. Safer Recruitment & DBS
✓All volunteers and staff working with children or adults at risk must hold a valid Enhanced DBS certificate before commencing their role.
✓DBS certificates should be renewed every 3 years, or immediately following any relevant caution, conviction, or concern.
✓References will be obtained for all roles involving direct work with children or adults at risk.
✓No person will be permitted to work unsupervised with children until their DBS is confirmed clear.
✓Self-disclosure forms are completed by all new volunteers at induction.
✓Any volunteer or staff member who receives a caution or conviction after joining must disclose this to the DSL immediately.
8. Code of Conduct
Always
✓Work in open, visible spaces — avoid one-to-one contact with children in enclosed spaces
✓Treat all people with dignity, warmth, and respect
✓Report concerns promptly and without prejudice
✓Maintain appropriate professional boundaries at all times
✓Follow H.O.M.E HUB's social media and communications policy
Never
×Be alone with a child in a closed room or out of sight of others
×Share personal contact details with children or their families without management approval
×Use physical restraint except in an immediate emergency to prevent serious injury
×Make promises of confidentiality to a child disclosing abuse
×Take photographs or video of children without explicit written parental consent
×Use your position of trust to develop personal or romantic relationships
9. Key Contacts & Escalation
DSL — Nichola Richardson
Designated Safeguarding Lead · via CRM or info@homehub-benfleet.co.uk
Essex Children's Social Care (MASH)
0345 603 7627 (office hours) · 0345 606 1212 (out of hours)
Essex Adults Safeguarding
0345 603 7630
LADO (Local Authority Designated Officer)
Essex LADO: 03330 139 797 — use for allegations against staff/volunteers
NSPCC Helpline
0808 800 5000 · help@nspcc.org.uk
Essex Police (non-emergency)
101 · Emergency: 999
Policy version & review
Version 1.0 · Adopted May 2026 · Next review: May 2027 · Approved by Mark Cox, Director, H.O.M.E HUB CIC · This policy aligns with Working Together to Safeguard Children (2023), the Children Act 1989 & 2004, the Care Act 2014, and GDPR / UK Data Protection Act 2018.
The H.O.M.E HUB Mission
H.O.M.E — Healing, Opportunity, Mindfulness, Empowerment. We exist to build a heart-centred community where everyone — regardless of background, ability, or circumstance — has access to the support, space, and connection they need to thrive.
Our Values — Non-Negotiable
Heart-centred
Every decision, programme, and relationship is guided by genuine care for people — not metrics, status, or commercial interest.
Inclusive by design
H.O.M.E HUB is a place where everyone belongs. We do not discriminate on any ground — age, disability, gender, race, religion, sexuality, or socioeconomic background.
Community-rooted
We serve Castle Point. We are built by the community, for the community. Every programme, partnership, and pound earned must demonstrably benefit the people we exist to serve.
Quality without compromise
We hold ourselves to the highest standard in everything we deliver — from safeguarding to session planning to how we welcome someone through the door.
Safe above all
Safety — physical, emotional, and psychological — is the foundation everything else is built on. No programme runs if it cannot be delivered safely.
Protecting the CIC — What We Will and Won't Do
As a CIC we commit to
✓Maintaining a full community benefit report, published annually, showing measurable impact against our stated mission
✓Ensuring any surplus income is reinvested entirely into community programmes, not distributed as profit
✓Publishing clear accounts and governance documents accessible to the community we serve
✓Operating all programmes within a written framework with named responsible leads
✓Never delivering services we are not trained, insured, and resourced to deliver safely
✓Seeking community feedback on all major decisions that affect programme delivery or access
We will never
×Allow commercial or third-party interests to override the best interests of our community members
×Partner with, accept funding from, or endorse any individual or organisation whose values conflict with our own
×Use H.O.M.E HUB's name, reputation, or community trust to promote personal agendas
×Operate any programme involving children without full safeguarding compliance in place
×Make promises to the community we cannot deliver
Reputational Safeguarding — Social Media & Communications
✓No images or video of children will be shared on any H.O.M.E HUB platform without signed parental/carer consent — stored on file.
✓All public communications must be approved by the Director before posting if they represent H.O.M.E HUB CIC in an official capacity.
✓Volunteers must not speak to media or make public statements on behalf of the Hub without explicit written authorisation.
✓Personal social media posts that mention H.O.M.E HUB must be clearly identified as personal views, not official Hub statements.
✓Any safeguarding concern raised publicly must be reported to the DSL before posting or sharing.
Team Compliance Register
What this shows
DBS status, safeguarding training, and declaration status for every approved practitioner. Items flagged amber or red require immediate follow-up. This register must be reviewed by the DSL monthly.
Loading compliance register…
Soul Led @ H.O.M.E — Facilitator Daily Log
Complete this at the end of every session. It takes 5–10 minutes and ensures we can evidence the child-led learning that happens each day — protecting you, the children, and the Hub.
Session Details
️ Child Voice — What Did the Children Choose Today?
Soul Led is a child-led and child-supported environment. Document what the children initiated, directed, or chose — not what you planned. Their voice is the evidence.
Minimum Curriculum Requirements — Evidenced Today
Tick each area where you observed or facilitated learning today. Add a brief note in the text box for each — this is your evidence. Not every area needs to be covered every session.
Safeguarding Check
Facilitator Reflection
Session Log History
Loading session history…
Soul Led — Philosophy & Minimum Requirements
Soul Led is not a school. It is a supported self-directed learning environment where children lead their own discovery. Our role as facilitators is to create the conditions for that to happen — safely, richly, and with deep respect for each childs natural curiosity.
Hire Offers
Every offer you build — tracked, followed up, and ready to convert 💚
Total Sent
--
All offers issued
Awaiting Response
--
Sent, not yet accepted
Accepted This Month
--
Converted
Registered
--
In practitioners DB